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Community Action Partnership
Excellence in Community Action
LATEST NEWS & ANNOUNCEMENTS
Organizational Leadership (Category 1) and Customer
Focus (Category 3) Standards of Excellence Category
Guides now Available
2008 Standards of Excellence Released
2008 Award Application Package Now Available
Become an
Award/Pathways Reviewer in 2008!
2008 Award/Pathways Reviewer Training Application (PDF version)
2008 Award/Pathways Reviewer Training
Application (Word version)
Is your Community Action Agency ready for national recognition and
honors for demonstrating quality, performance, and excellence on an
on-going basis? If so, are you willing to undertake a rigorous and
substantive self-study and subsequent peer review to confirm and
document your approach to excellence? Are you then willing to share
best practices and knowledge with your peers?
Award for Excellence in Community Action
The Award for Excellence is dedicated to recognizing excellence and
perpetuating it nationwide among all CAAs committed to improving how
they do business. It represents the very best we have to offer those
organizational qualities that set Community Action Agencies apart from
others when it comes to performance, community service, and overall
excellence.
The Award is modeled after the prestigious Malcolm Baldrige National
Quality Award, but it is tailored to the structure and mission of
Community Action Agencies. Like the Baldrige Award, the Award for
Excellence incorporates a national recognition component and as well as
a learning/improvement component. The Award’s self-study requirement
examines an applicant’s best practices in seven organizational areas.
Pathways to Excellence
Pathways to Excellence is the Partnership’s initiative to build the
capacity of CAAs through learning and continuous improvement.
Pathways uses the same tools as the Award for Excellence the
Community Action Standards of Excellence and a rigorous
self-assessment process to help CAAs foster an agency-wide
environment of excellence and determine organizational strengths and
opportunities for improvement.
CAAs enrolling in Pathways receive two days of training for up to three
of their staff members in the Standards and how to conduct an
organizational self-study. Enrollees also receive "Moving from
Compliance to Excellence: A Guide for Conducting an Organizational
Self-Study." Each CAA then has nine months in which to complete its
self-study and submit it for peer review. Each Pathways CAA receives a
comprehensive written feedback report to use as a roadmap on its
journey toward excellence.
The Community Action Partnership has announced a new
initiative this year involving State Associations and
State CSBG Offices. These entities may jointly sponsor
Pathways to Excellence in their state as a capacity
building initiative focusing on excellence rather than
compliance. It is a voluntary and collaborative
initiative that may be customized in each sponsoring
state to include: flexible start times and CAA
enrollment schedules, in-state training, and in-state
support tailored to the needs of enrolled CAAs. Contact
the Partnership for more information.
There may be multiple Pathways cycles each year.
Award
Recipients/Oversight/Quality Resources
The Excellence initiatives are guided by the Community Action Partnership
Board of Directors and administered by a nine-member Award for
Excellence Commission representing the Community Action network.
Profile of 2005 Award Recipient
2005 Award Recipient News Release
2004
Profiles of 2004 Award Recipients
2004 Award Recipient News Release 2003
Profiles of 2003 Award Recipients
2003 Award Recipient News Release
Award/Quality Resources
Malcolm Baldrige Award Overview/FAQs
Quality Core Values
Quality Glossary of Terms
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