The Community Action Standards of Excellence are a compilation of thirty-four of the very best Community Action Agency practices that help answer the question -- What does an excellent Community Action Agency look like?  The thirty-four standards are divided into seven categories of excellence and are a focal point of the Partnership’s technical assistance efforts. We link our learning sessions with the Standards to ensure that each and every workshop and training intensive is a valuable step on the road to excellence. 

Another step we have taken is the creation of category guides demonstrating how to achieve each standard grouped within that category. The first two available guides are Organizational Leadership (Category 1) and Customer Focus (Category 3).  Over the next few years, we will develop guides for the other five categories (Strategic Planning, Measurement Management, Human Resources, Organizational Process Management, and Organizational Results).

Click here for the Organization Leadership Guide (Category 1)

Click here for the Customer Focus Guide (Category 3)